Today I applied 5 main keywords to my community to remind and give myself a practice how to handle it. I had a think I came out with 5 relevant words, which are:
Listen – To listen to you, your voice (not necessary of implementing it 100%) but know the exact situation from you, so your voice is always important in our community. I absorb it as much as I can.
Respond – To give you response if necessary. Although I have been asked a hundred times about some of the games not getting “localized”, I’ve responded with the best I can but sadly some users they don’t have the value of listening to the situation.
Involve – To get involved into the community 24/7, join the discussion and share the opinion and make sure the community has the same message that has been given in and out.
Discover – To explore and understand the feelings from both users (“we want this”) and the company (“we can’t do this”) and to build the bridge to connect both parties.
As a community person myself, I don’t like to use the word “fans” to the audience because the social network is all about the connection, friends and family. That’s why I don’t use “fans” word much (except I used it once on my previous Dynasty Warriors: Gundam 3 @ Japan Expo video and I didn’t feel good after using that word). I also hope to be everyone’s friend rather than that community “manager” myself because I think the “manager” word doesn’t need to be over-used on me as in social network community, everyone is equally appreciated, with freedom of speech, so there’s no first class or economy class on what you can or can’t express from yourself. Honesty.
Recently, I’ve been featured on MCV talking about “Care In The Community” – Here are some scans from the quotes I’ve made.
I think the most important thing is to “humanize” the network, because if you’re talking and acting like a bot these days, it’s not going to help, like people said, bots are everywhere, and it’s hard to “trust” them with those links they provided. I think the whole social network experience has changed our Internet behavior too.
Thanks to my boss @Lead_wotawaster for seeing the light and digging it out from me, having faith in me and providing me the wings to fly. I think from a computer nerd (myself) that never talked to many people few years ago, I’ve actually learned and gained a lot in these 3 years after I joined the company officially.
How Did You Get Into TECMO KOEI!?
I wrote an article for KOEI Warriors due to the 6th anniversary. I hope you have time reading this article as it’s the 6 years journey of KOEI Warriors to see how it’s been through.
Closing Comment: So what’s the next plan for the community? No one knows as things are changing very quickly these days, it all depends how genuine your move is – if you’re smart enough, you can react and implement it quick, you get it! I hope there are more adventures coming to me so I’m able to explore, learn and apply them into the community and my life. I think this is the end of my glory and now I’m started to struggle thinking of what’s the next best thing I could do for the community and myself too. You see, it’s Friday night and my brain still hasn’t stopped yet.
Oh, and this Sunday (July 10, 2011), I’ll be at London Film and Comic Con (LFCC) to be one of judges for the cosplay masquerade and skit. Since it’s the masquerade and skit, the main thing I’d judge is the performance and the interaction between you and the audience, so my advice would be to be brave taking your mask off and transform into what you’re wearing to impress your audience, then you’re already the winner! I’ll be sure to tweet something with my @inspchin account with the updates.